Refunds & Exchanges
PLEASE BE AWARE ALL PRICES ARE ONLINE ONLY PRICES AND NON NEGOTIABLE INSTORE
By sending an order through this website you are placing an offer to purchase selected products at the price shown on the web. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason. We will endeavour to keep our information as accurate as possible. When a problem occurs, we will contact you and provide you with your options.
Packing and Insurance
All items are packed to a very high standard. If you receive any damaged goods, please contact us immediately to arrange a refund, exchange or replacement.
Refund Process TimePlease choose wisely as we do not accept returns for refund or exchange based on an incorrect selection of product or colour, etc. We are happy to exchange a size if the clothing sent does not fit correctly. Please read the product description before you make your purchase. Returns of items will only be accepted on grounds of faulty, defective or incorrectly supplied product.
If an item does require to be returned you must contact us within 7 days of receipt. All returns must be sent in their original packaging and returned in their original condition, the buyer must provide a tracking number to militaryandcamping.com.au in order for an exchange or company credit, less the shipping costs to be given.
Please remember, your financial institution can take an extra few days to get the refund back into your account.
If your item is Faulty or DamagedWe aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team on 02 9604 7388, so they can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.
If you received an item you didn't order.If you have received an item different to the one you ordered, please contact Customer Service on 02 9604 7388 who will work with you to resolve the problem as quickly as possible.